Consumer Guarantees

Consumer Guarantees (Australian Consumer Law)

At Schmik Swim Parkas, we comply with the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. This means our products must be:

  • Of acceptable quality

  • Safe and durable

  • Fit for their intended purpose

  • Free from manufacturing defects

  • Match their description

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These consumer guarantees apply automatically and are in addition to any other store policies.

What Is Considered a Major Failure?

A major failure occurs when:

  • The item is significantly different from its description

  • The product is unsafe

  • The product cannot be used for its normal purpose and cannot be easily fixed

Minor Faults

If an item has a minor manufacturing fault, Schmik Swim Parkas reserves the right to choose the most appropriate remedy, which may include:

  • Repair

  • Replacement

  • Refund

What Is Not Covered

Consumer guarantees do not apply where the issue is caused by:

  • General wear and tear

  • Incorrect washing or care

  • Misuse or damage

  • Failure to follow care instructions

  • Cosmetic issues that do not affect the use of the product

How To Make a Claim

If you believe your product has a manufacturing fault, please contact us at:

📧 contact@schmik.com.au
Include:

  • Your order number

  • Clear photos of the issue

  • A brief description

We may request the item be returned for inspection before confirming the appropriate remedy.