Privacy Policy - Schmik Solutions Pty Limited
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Rights to privacy
Schmik Solutions Pty Limited (“Schmik Solutions”) understands the importance of protecting individuals’ rights to privacy. We have prepared this statement to help you understand how we aim to protect the privacy of your personal information.
In handling personal information, Schmik Solutions is subject to the Privacy Act 1988 and complies with the ten National Privacy Principles in the Act.
This policy describes the way Schmik Solutions collects, uses and discloses your personal information and your rights in relation to our management of your personal information. This policy may be updated from time to time.
What kinds of personal information does Schmik Solutions collect?
The kinds of personal information we collect are:
- Your name and contact details including home address and e-mail address
- Your personal identification numbers, passwords and security codes for software and hardware we provide to you or provide support for
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Information about you contained in your address book, diary and mobile phone SIM card
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Information about you that forms part of your mobile phone and broadband plans
How does Schmik Solutions collect personal information?
Generally, Schmik Solutions collects your personal information directly from you.
There may be occasions when Schmik Solutions collects your personal information from other sources such as from a publicly maintained record.
In the event that Schmik Solutions collects information about you from a third party, we will take reasonable steps to inform you from whom, how and why the information was collected.
Why does Schmik Solutions need personal infomation?
We collect this information for the purposes of:
- Loading software and migrating data
- Connecting devices to the internet and email accounts
- Setting up synchronisation with laptop or PC
- Providing training and support
- Providing customised cue cards
- Any other services we may provide to you to assist us in customising solutions for you based on your business and functuality requirements
- Any purposes required by law.
- A failure to provide your personal information may affect our ability to provide our full range of products and services to you.
Who do we disclose your personal information to?
To fully assist you, we may disclose your information to third parties such as mobile phone providers, broadband providers and hardware providers. Such disclosure is always on a confidential basis.
Security of your personal information
Schmik Solutions takes all reasonable steps to ensure that the personal information that it holds is protected against misuse, loss, unauthorised access, modification or disclosure.
Can you access the personal information Schmik Solutions holds about you?
You have a right to access the personal information Schmik Solutions collects and holds about you. If at any time you would like to access or change your details, or you would like more information on our approach to privacy, please tell us.
How to contact us
We have an appointed privacy compliance officer to assist you with any inquiries, complaints or feedback you may have.
Please contact our Privacy Compliance Officer at:
Privacy Compliance Officer
Schmik Solutions Pty Limited
Box 1338 LPO
Hawksburn VIC 3142
Tel: 1800 724645
Email: info@schmik.com.au
Privacy Complaints
Please direct all privacy complaints to our Privacy Compliance Officer. A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information. This could include matters such as:
- How your personal information is collected
- How your personal information is stored
- How your personal information is used or disclosed
- How access to your personal information is provided.
At all times, privacy complaints:
- Will be treated seriously
- Will be dealt with promptly
- Will be dealt with in a confidential manner
- Will not effect your existing obligations or the commercial arrangements that exist between Schmik Solutions and you.
The Privacy Compliance Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following the completion of the investigation.
In the event you are unsatisfied with the outcome of your complaint, you may refer the complaint to the Federal office of the Privacy Commissioner.
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